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CX Artisans was founded by experts in the design and implementation of world-class customer experience. We have led companies and CX functions within companies, each with our own complementary combination of skills and experience. We handle the continuum of challenges across the customer journey, with the process knowledge, relationships, tools, and execution expertise to achieve your retention, loyalty, and revenue goals.
A Few of Many Past Projects
Luxury Resorts
Mapped the customer journey, identifying key opportunities and pressure points, crafting a cohesive plan, and leading implementation across all the brand's properties and service centers globally.
Mobile Solutions
For a network of 3,500+ hospitals, securely integrated tools and technologies to create an intuitive, mobile solution which puts real time alerts and critical patient data at a provider's fingertips.
Travel Club
Developed complete plan and managed execution of a groundbreaking set of luxury travel experiences globally, providing our blue chip client a turnkey travel club offering for their members.
Hotel Ancillaries
Worked with a leading hotel company to develop a cohesive strategy for partnerships & contracting of experiential ancillaries at their various hotels and resorts globally.
Contact Center
Led the reinvention of a 300 seat customer contact center, driving 20%+ improvements in first-time call resolution, revenue generation, employee turnover, and overall customer satisfaction.
Luxury Vehicles
Gathered customer data and market research to define specifications and design requirements for what has since become a global market leader in the category, with more than $5 Bn in sales.
VIP Experiences
Worked with a leading global hospitality company to plan and deliver VIP cruises for groups of their most valued customers, enhancing loyalty and expanding revenues.
Global Partners
Identified and brokered a deal for a major hotelier with a complementary business in target international geography, supporting the needs of loyal customers and driving incremental revenues.
Health Alerting
Developed secure tool integrated with wearable monitoring technologies and EMRs to deliver personalized tracking of vitals, efficacy of medications, and automatic alerting upon deviation.
Google Sites
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